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VCA Plainfield Animal Hospital

3.50
» » VCA Plainfield Animal Hospital
Contact Information
Address:
Plainfield 1100 Norwich Rd, Plainfield, CT 06374
Phone: 860-564-7177
Yelp: Yelp Reviews
Description:

VCA Plainfield Animal Hospital is a state-of-the art veterinary clinic that serves customers from eastern Connecticut to Rhode Island. This hospital focuses on preventative care and has an on-site laboratory with advanced testing tools to diagnose any health issues. VCA Plainfield Animal Hospital’s knowledgeable staff is available 7 days a week for visits. Diagnosing your pet is faster and more accurate because this hospital uses digital X-rays along with a high frequency X-ray table that produces better quality images and less radiation and is safer traditional X-rays.

This provider offers advanced X-rays to find the source of your pet’s discomfort and utilizes the Indexx CR system for instant digital X-rays that can be sent to specialists instantly, eliminating crucial waiting time between diagnosis and treatment. In-house lab testing gives your veterinarian instant results to treat your pet effectively. VCA Plainfield Animal Hospital’s records are completely electronic and every test or exam your pet undergoes is immediately added into a digital patient file, making access to your pet’s medical records easy and more convenient than paper-based records. This veterinary center also has an advanced Aloka ultrasound unit that can reveal conditions that older testing methods miss. Surgical laser is also offered to pets undergoing surgery to decrease bleeding, pain and healing time.

VCA Plainfield Animal Hospital is rated 3.5 stars on Yelp. Positive customer reviews highlight the friendly and helpful front desk staff and the convenience of a 24-hour, 7/365 vet clinic. Customers also praise this hospital for having multiple veterinarians on staff and for patient, compassionate care that doesn’t feel rushed. Other customers rated VCA Plainfield Animal Hospital 5 stars for knowledgeable doctors, accurate diagnostic testing and effective treatment. Transparency and honesty with billing matters along with fair estimates also factored into the positive reviews for this hospital.

Negative reviews about VCA Plainfield Animal Hospital criticized incorrect medical advice and inaccurate diagnoses. One particularly alarming review came from a person claiming their dog died as a result of treatment at this facility. This pet owner complained about not being able to reach a veterinarian by phone, no response to phone calls or messages and being overcharged for ineffective treatment that resulted in the death of their pet. However, the reviewer was told to bring the dog to the ER and did not do so because of costs.

Other reviewers were upset about lost medical records, disorganization, over-priced treatments, rude staff and long wait times. Another customer complained about boarding services offered by this hospital, claiming that the conditions were unsanitary and that her dog “reeked of pee” when she picked it up from boarding.

Across the web, reviews for VCA Plainfield Animal Hospital are more positive than negative. Their Facebook business page has 86 ratings with an average rating score of 4.8. VCA Plainfield’s Google business listing contains 6 Google reviews with a 4.4 out of 5 star average score. This business is not BBB accredited.

Medical director of VCA Plainfield Animal Hospital is Dr. Jenna Schmied whose background includes work with exotic, large animals and zoos. The clinic also has three associate veterinarians: Dr. Meghan Danby, Dr. Lauren Hai and Dr. Bridget Picano. The Hospital Manager is Daniel Sharp who has considerale experience with veterinary technology and veterinary practice management. Daniel runs the clinic’s daily operations of this hospital and works to ensure that things run smoothly for the staff and customers.

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5 Comments
  1. Reply Anonymous 07/27/2017 at 12:36 am

    I do not recommend anyone to take any animal to VCA Alpine Animal Hospital in Issaquah, in any situation. I felt that they held my dog hostage to try and coerce us into getting an expensive procedure that was not necessary. They held him hostage for two hours, would not let us see him, and would not treat him unless we agreed to a forced overnight stay.
    After two hours we left with our dog, still untreated, and saw a different vet the very next day who verified that he did not need overnight hospitalization and quickly resolved our dogs medical needs.
    I definitely felt they were trying to use the emotional aspect to milk us out of money while leaving my dog locked up, untreated and suffering. Upon reading Yelp reviews, and researching this hospital online, it appears that this is their standard operating procedure.

  2. Reply LB 07/27/2017 at 12:37 am

    I do not recommend anyone to take any animal to VCA Alpine Animal Hospital in Issaquah, in any situation. I felt that they held my dog hostage to try and coerce us into getting an expensive procedure that was not necessary. They held him hostage for two hours, would not let us see him, and would not treat him unless we agreed to a forced overnight stay.
    After two hours we left with our dog, still untreated, and saw a different vet the very next day who verified that he did not need overnight hospitalization and quickly resolved our dogs medical needs.
    I definitely felt they were trying to use the emotional aspect to milk us out of money while leaving my dog locked up, untreated and suffering. Upon reading Yelp reviews, and researching this hospital online, it appears that this is their standard operating procedure.

  3. Reply RoseMarie Laramee 08/05/2017 at 5:47 am

    Sadly, after being a client for 40 years at this hospital, the last month was a nightmare. My 15 year old bichon took very ill, 2 weeks after the Vet I had been seeing abruptly left, despite knowing they were already short one Vet. That left one full time Vet to carry the entire load in Wellness & I was told I had to use ER because I had no Vet. I had to make a meet and greet appointment with the only Vet on staff in order to have her see my very ill dog and they couldn’t give me an appointment for almost a month. I told them, Kristy, would not be alive in a month and again, they told me if she got worse, to use their ER. Kristy continued to decline and all her tests showed kidney failure, yet when I ran it by the only Vet on staff, I was told, it was not Kidney failure and the tests showed nothing physically wrong with her, so they assumed she had a brain tumor, which was ridiculous. I made Kristy an appointment with another private Vet and asked for a record transfer from them. A week later, the new Vet sill didn’t have her recent ER and test records and it delayed her treatment a few more days while they repeatedly contacted BRAH to transfer her records. When they finally got her records along with the tests they did, Kristy did indeed have kidney failure and she had to be euthanized by this new caring Vet, one day before her appointment would have taken place at BRAH. It’s sad to see a veterinary hospital decline to this state, after going there 40 years. The original owners, worked very hard to build up the reputation and now a big corporation takes over and destroys their reputation within a few short years. They no longer care about pets and the owners and only care about making as much money as they can. I am so glad that my Kristy did not have to end up back at BRAH, ER for her final moments with me, and instead spent her last moments with another caring Vet, that truly cares about his patients and not how much money he can make.

    Every time, I have had to use BRAH, ER, I have had to spend 4 or 5 hours and they take your dog, as you arrive and you can’t get her back, until they say she is ready. I have heard numerous complaints about their ER and now the Wellness hospital is not doing any better.

  4. Reply Anonymous 09/21/2017 at 4:49 pm

    The worst customer service I have ever received complained to corporate never even received a call back what a joke

  5. Reply Marie Arnold 10/13/2017 at 9:21 pm

    Aftet two years of medical treatment from VCA Westerville we have chosen to switch vets. Treatment plans were always inconclusive and never sustained results. During our time at VCA we experienced bouts of positive results, always followed by return of the problem. This always meant restarting the treatment plan, rarely a new plan. Parasitic treatments typically need a balanced plan with stratigic planing in place. VCA’s plan was always, “let’s try”, with no follow-up.

    The services are pricey. Most testing is not in house. Emergency services are very limited. Each staff member seems to hold more than one position. I have never had the same ‘receptionist’.

    Our last straw was when we knew the canines had been exposed to fleas in July 2017. Although, they were on preventative drops, the reapplication was due within the next week. I called VCA to order the next three months of flea treatment. Keep in mind that VCA plans for accurate or adequate treatment don’t seem to exist. The tech on the phone stated a new three month chew was available. She stated that they received no complaints or problems with it. She also starred that it would begin working immediately to help tackle the potential problem before the fleas actually became a problem. Also, the meds came with a guarentee. Long story short the medication did not work. But it was a three month treatment. After doing my own research I called VCA two months later to confirm thatI could treat the pets with frontline even tho they had been tasted with BRAVECTO. Additionally, we scheduled am appointment after signs of parasites returned.

    We took a fresh fecal sample in for parisite testing. We could see the parasite without microscopic testing. I photographed the worms in the stool. The vet insisted on testing. Testing returned normal, no parasite present. Out of two years, for fecal tests, only one came back showing possible signs of worms. Luckily, due to history, the vet had Rx-ed dewormer. But failed to suggest further pest treatment. We were directed to contact Bravecto about the guarentee.

    Bravecto stated the vet is to implement a treatment plan to correct the now pest problem. As well as to supply refund to us for the failed medication, and cover the cost of the medications, sprays, and such to eliminate the pest and any pest caused problems. Then VCA is to file the claim(s) through Bravecto for reimbursement.

    VCA will not issue a refund, nor cover cost of treatment. They had no idea on what to do next beyond a home treatment spray that they carry. Even so, she didn’t know if it actually would help the problem.

    We changed vets.

    Although we continue to battle the lifecycle of the flea (which can take up to 3 months for severe cases), we have seen drastic improvement in just one month. The vet agreed with the current DIY treatment plans for the home and yard. Suggested another spray that holds guarentee to use on the property. She suggested this because our probkem has grown from an irritant to a full-blown infestation. None the less, with new treatment/prevention drops, and the homesprat, Our canines’ skin is no longer irritated to the point of needing antihistamines. Our canines’ can lay and sleep without being disturbed by biting and itching. They no longer need anti-anxiety meds.

    A good treatment plan from VCA with quality veterinary knowledge of currently sold products coiupke have prevented hundreds of dollars of medications, sprays, visits, etc.

    Our new vet stands by only three flea meds that uphold their guarentee. Further, she had nothing positive to say about Bravecto.

    OUR DOGS ARE HAPPY AGAIN! And so are we.

    Save yourself time & stress & money. save your pets too. Go else where.

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