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PetPremium Pet Insurance Reviews

What’s New In 2021 for PetPremium Pet Insurance

How Has COVID-19 Affected PetPremium Pet Insurance?

The COVID-19 pandemic made many pet owners wary of their animal’s health and safety. A handful of animals worldwide were infected with COVID-19, so many people evaluated their pet insurance options in case their pet caught the illness. The pandemic caused the pet insurance industry to boom in 2020. While there are no official statistics, PetPremium’s business likely expanded.

New Products or Changes

PetPremium’s website does not have an online form to apply for pet insurance. You can call them for a free quote, and they offer a 30-day money-back guarantee. They limit coverage for pets with pre-existing conditions, hereditary disorders, congenital anomalies, and chronic conditions. 

Despite many people not being able to afford pet insurance, they have not altered their prices or made their insurance more accessible in 2021. Nonetheless, PetPremium is one of the more affordable pet insurance options.

PetPremium Pet Insurance in the News

PetPremium appeared in a market projection suggesting that the pet insurance market would grow by 16% by 2028, and they listed PetPremium as one of the key players in the industry. It was also featured on a few lists that considered it a top budget-friendly pet insurance option, such as Benzinga and Consumer Affairs.

2021 Latest PetPremium Pet Insurance Reviews

The latest PetPremium Pet Insurance reviews consider this option ideal for pet owners who want accident-only coverage. They have above-average coverage, deductibles, reimbursements, limits, and claims options. PetPremium has strong customer service, but their annual limits can increase monthly costs.

PetPremium is a decent insurance option for cats and dogs. While they do not cover pre-existing conditions or most illnesses, they have wide-ranging accident coverage that makes it easy to process claims. You can upgrade to a pricier package to cover your pet’s wellness exams, testing, vaccines, medications, and dentistry.

The Better Business Bureau does not accredit them, but they do have an A+ rating. PetPremium had one complaint in the last year, but it was resolved. Some customers felt unsatisfied with the amount that PetPremium covered during emergency surgery, but others found that the policies improved when they upgraded to higher-ranked options.

According to one customer,Getting insurance is never easy, but PetPremium is as close as it gets to an easy process.” However, another customer responded, “Pet Premium covered $2,000 less than their estimate. The staff and supervisors were not helpful.  The Company’s name only gets it half right.  They do not care about your pets, just your premiums.”

Consumer Affairs criticized their lack of online options but praised their refund policy, versatility, and deductible. They noted that they had comprehensive coverage, primarily when you consider their preventative care insurance options.

PetPremium is funded by Hartville Pet Insurance Group, the same insurer that backs ASPCA Pet Insurance.

Although PetPremium ranked last in our pet insurance reviews, the newcomer beat out established providers like ASPCA and PetPartners.

PetPremium has become popular by providing an excellent customer experience.

According to customer survey data, 97% of PetPremium’s customers said they would recommend them to a friend looking for pet insurance.

We scoured the web for reviews by real customers about PetPremium and found that the overall assessment of the newest pet insurance company was overwhelmingly positive.

Our reviewers also spoke with the executives at PetPremium and learned of their impressive lineup of free pet health resources like breeder reviews and personalized pet veterinary profiles.

These added benefits set PetPremium apart from the rest of the pet insurance pack and offer extra value to all PetPremium customers.

Need Pet Insurance?

FACT: Pet insurance pays up to 90% of vet bills when your pet is sick or injured!

PetPremium Coverage

PetPremium offers two levels of coverage. The first is just for accidents and the second is for all accidents and illnesses and some listed treatments.

If you are considering a wellness plan, you can add that to your base plan as well.

Coverage with PetPremium is not offered in all states.

If you are only looking for some basic coverage, an Accident-only plan could work.  While only for accidents, it can help for any sudden emergencies that you might need help to cover.

This is a good plan to keep your premiums lower.

The Total coverage option, while having higher premiums, will cover all accidents and illnesses.

Most of the other companies we reviewed, however, offer accident and illness in their standard plans at a lower rate.

PetPremium’s Wellness Plan

PetPremium offers two optional wellness plan: Basic Preventive Care or Prime Preventive Care.

The Wellness plans works as a stipend towards different treatments and procedures.

For example, with PetPremiums basic wellness plan, you can get as much as $40 for any preventative care vet visit.  And even a rabies vaccine is included with a $15 allowance.

The more expensive wellness plans give you more allowance towards each procedure.

This plan also includes a wider range of services such as tick prevention and dental cleaning.

Related: 10 Things You Must Know Before You Buy Pet Insurance

PetPremium’s Other Conditions and Treatments

Similar to other pet insurance plans, PetPremium, under the Total Coverage plan includes the following:

  • Diagnostic testing
  • Hospitalization
  • Prescriptions
  • Emergency visits
  • Behavioral Care

Hereditary and congenital conditions that are not pre-disposed are covered only under the Total Coverage plan.

PrePremium’s Coverage of Alternative Care

A bonus of PetPremium is that both plans, Accidents Only and Total Coverage, offer alternative care choices.  

Alternative care includes less invasive procedures and works well with an older pet like hydrotherapy, chiropractic care, acupuncture and other specialized treatments.

Continuing Coverage Care Restrictions from PetPremium

A senior dog or cat might not have continued care options and lose their coverage. Dogs can not be more than twelve to enroll and cats can be up to 14 years old.

You can enroll an older dog or cat under the Accidents Only policy. If you are already enrolled then there is no age limit.

Benefit Limits of PetPremium Pet Insurance

PetPremium offers many different benefit limits.  Some of your options are the following: $2,500, $3,000, $4,000, $5,000, $7,000, $10,000, $15,000, $20,000 to unlimited.

The above listed annual limits are only available in the Total Coverage plans and Accident-only plans.

PetPremium’s lower level plans have benefit levels that are only a per-incident limit for each condition or accident that occurs.

Real Cost Savings from PetFirst Clients


PetFirst saved his parents


A happy energetic Luna one morning couldn’t hold her food down. After months of multiple costly vet visits to specialists and an endoscopy, the problem was discovered and fixed. Luna put 22 pounds back on in no time and her parents were grateful for having PetFirst by their side to pay the bills.

PetPremium Reimbursement Method

Both Accidents-Only Coverage and Total Coverage offer:

  • 70%
  • 80%
  • 90%

For accident-only plans, you will get reimbursed for just accidents according to the level you chose.

The two wellness plans: Basic Preventive Care or Prime Preventive Care, you will get reimbursed up to a scheduled annual amount for specific preventive care treatments.  You don’t have to meet a deductible.

Both PetPremium plans reimburse you on the specific veterinary bill which is always the preferred choice.

Deductible Types of PetPremium Health Insurance

PetPremium offers 3 different deductible choices:

  • $100
  • $250
  • $500.

If you want a lower premium, you will need to choose a higher deductible.

These choices are acceptable, however, some of the other pet insurance companies that we reviewed gives you a bigger range to choose from like Embrace.

They do offer an annual deductible which is always our preferred method as you only have to hit the deductible once to be reimbursed for treatment.

What Is The Cost Of PetPremium?

PetPremium is the least expensive of all the other companies we have reviewed but only in the lower level plans.

The average monthly premiums for dogs is $13 and for cats is $10.

The price of their wellness plans range from $9.95 a month for the basic plan and $24.95 each month for the higher end wellness plan.

You can get a 10% discount is you enroll multiple pets.  And there is also a discount if you pay annually.

PetPremium Pet Insurance vs Healthy Paws Costs Compared

PetPremium has great rates for young mixed breed dogs and cats compared to Healthy Paws. 

Nationwide vs. PetPremium Pet Insurance

PetPremium Claims Process

The claims process is fairly straightforward.

You can just go to their site and get the form there.  Fill it out and either mail it back, fax it or email it.

They will usually reimburse you within 30 days.

Once you have submitted your claim, you can track the status of your claim online 24/7 at PetPremium’s Member Center.

Unlike some of our top companies, PetPremium does not have a mobile app or an option to use direct deposit.

Enrollment & Waiting Periods of PetPremium

Cats and dogs must be 8 weeks old to enroll in PetPremium with the oldest cat allowed to enroll at 14 years old while dogs cannot be older than 12.

There is the typical 12 month waiting period for knee or ligament issues and a 14 day waiting period for any illness.

PetPremium Reviews from Customers

“Didn’t Deny my Corgi”

Unlike other pet insurance plans, PetPremium did not deny me because of my Corgi’s age. Enrolling was quick and easy and I’m at ease knowing my dog is protected if anything were to happen to her.

Pet Parent of a Corgi
Baltimore, MD

PetPremium Facts

  • 97% customer retention rate
  • Month-to-month contracts

PetPremium FAQ’s

How soon is my coverage effective?

Accident coverage is effective immediately. Illness coverage takes 30 days to become active.

Can I choose my own veterinarian?

Yes, you can choose any licensed veterinarian in the United States or Canada.

Are there any limitations on coverage?

Are there any limitations on coverage?

Similar to most pet insurance companies, you pet will not be covered for any pre-existing illness, disease, or injury.

How does PetPremium compare to the other pet insurance companies?

If you want to see how PetPremium compares to the other pet insurance companies we reviewed, take a look at our pet insurance comparison chart that shows all the companies and how they compare.

Does PetPremium offer any discounts?

Yes, if you pay annually you will not pay the monthly installment fee. And you also get a 10% discount if you enroll multiple pets.

Are PetPremium’s reimbursements based on the actual vet bill?

You are reimbursed based on the actual total of the vet bill under the Total Care Plan.

How long does it take to get my reimbursement check?

Reimbursements are easy with PetPremium. Simply download and complete the one-page claim form, email it back, and your claim will be paid within 30 days.

How can you contact PetPremium?

PetPremium is available from 8am-9pm EST from Monday-Friday, and 9am-5pm EST on Saturday’s.

You can call them at: 1-800-935-7280.

PetPremium Offers Low Cost Pet Insurance

The highest-rated new pet insurance company.

Overall Satisfaction Rating 3.5 / 5

97% of customers said they would recommend PetPremium to a friend!

Have your questions ready and go to their site, PetPremium and see if they are the right insurance company for you and your pet!


Other articles you may find helpful: 

Is Exotic Pet Insurance Necessary? 

The Best Pet Insurance By State 

What Is Pet Insurance?

Fun Facts, Dog FAQ’s, And Unsolicited Dog Advice

5 Training Commands to Save Your Dog’s Life

The Ultimate Guide to Safe Foods for Dogs

Dog Health Problems

Dog Breeds


Cat Health Problems

Cat Breeds

You may find helpful one of our other Best Pet Insurance Reviews which include over 35 top insurers compared with cheap and affordable pet insurance and discounted mixed breed pet insurance

PetPremium Pet Insurance
Paws Up
Low Annual Deductible
Choose Your Vet
Paws Down
Condition Limits
Poor Claims Approval
$36 per month*
Watch out for payout limits and waiting periods on genetic conditions

  1. Reply
    Lynn 11/29/2015 at 4:14 am

    Love the friendly staff at petpremium and even though my dog is older, he wasn’t turned downed for the insurance. We need to take care of our animals like we take care of ourselves!

    • Reply
      Pet Insurance U 11/29/2015 at 10:14 am

      Hi Lynn and welcome to Pet Insurance U! Thanks for your comment. Our editors’ experiences with PetPremium echoes yours. After several conversations with PetPremium, we found Jeroen and the rest of the staff to be very friendly too. They are still a pretty new company, without the infrastructure of a larger insurance provider like Nationwide, but they’re making a solid effort and are pleasing their customers by providing good service.

  2. Reply
    Janice 11/30/2015 at 8:36 am

    I like that you can pay annually and get a discount. We have a pug, Oliver, and he gets in a lot of trouble sometimes with our other dog and just general mischief so I am eager to get him some behavioral classes and I’m pleased to see that this one covers that (the level 3 that is). I’ve never gotten pet insurance before but I think I’m set on the PetPremium.

  3. Reply
    Shalonda Gordon 01/26/2016 at 8:42 am

    I love how the dental is included in the wellness plan. As I’m sitting here realizing that I pay the same amount for my current plan which does not include dental cleaning.. I have a German Shepherd and she has a nice set of teeth.. and cleaning them is a chore.. trust me.. smiling.. This review has opened my eyes to what else I’m paying for and not receiving with my current plan..time to dig in deep and find out. Thanks for this review as I wouldn’t have known what I was missing had I not found it.. keep smiling

  4. Reply
    Victoria Nahley 02/15/2016 at 9:30 am

    I really like that the reimbursement and deductible ranges stay the same for all three levels. The wellness plans are a great option to and very affordable considering flea and dental issues are very common. My dog Bootsie had to have all his teeth removed because they were rotting and causing him pain. His previous owners did not take super good care of him. He is a senior dog and eats soft food now…

    I also like that Pet Premium offers personalized pet health profiles. They sound great, especially for a new pet insurance company!

  5. Reply
    Anastacia 02/15/2016 at 7:36 pm

    Wow! 97% of PetPremium customers would recommend them to friends looking for pet insurance. If their customers are that satisfied, they must be doing something right. Gives me a lot to think about. Thanks for all the great reviews on your site!

  6. Reply
    Justina Roberts 02/15/2016 at 7:45 pm

    Being about to choose my own veterinarian is super important to me, we’ve been with the same practice at least 16 years now. They’ve seen every cat, rat, rabbit, and dog we’ve had the past two decades. Reading that a lot of PetPremium customers would recommend the coverage to others is amazing, it’s a good feeling to be able to tell your friends and family about a service that really takes care of you.

  7. Reply
    Walter 02/15/2016 at 8:36 pm

    I love it when insurance companies takes dental care of pets ,having a large bernesse mountain dog is very hard to clean their teeths and pet premium is very cheap when you have a bernesse. Thank you for posting these reviews!

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