PetPremium Pet Insurance Review
PetPremium is backed by Hartville Pet Insurance Group, the same insurer that backs ASPCA Pet Insurance. Although PetPremium ranked last in our pet insurance reviews, the newcomer beat out established providers like ASPCA and PetPartners.
PetPremium has become popular by providing an excellent customer experience.
According to customer survey data, 97% of PetPremium’s customers said they would recommend them to a friend looking for pet insurance.
We scoured the web for reviews by real customers about PetPremium and found that the overall assessment of the newest pet insurance company was overwhelmingly positive.
Our reviewers also spoke with the executives at PetPremium and learned of their impressive lineup of free pet health resources like breeder reviews and personalized pet veterinary profiles.
These added benefits set PetPremium apart from the rest of the pet insurance pack and offer extra value to all PetPremium customers.
PetPremium offers two levels of coverage. One is for accident-only coverage, and the other provides additional coverage for illnesses and specific treatments. You can also choose to add on preventative care coverage in the form of a wellness plan.
Coverage under PetPremium is not available in every state.
If you want to have minimal coverage that will protect your dog or cat in the event of an accident, choose the Accidents-Only Coverage. You’ll get reimbursed for high-cost medical bills for emergency room visits and treatments if an unforeseen accident occurs.
Your premiums will stay lower on this policy.
If you want to have more coverage for illnesses or ongoing conditions, you will need to choose their Total Coverage option. You’ll have higher premiums, but you’ll also have more services reimbursed.
Most of the other companies we reviewed, however, offer accident and illness in their standard plans at a lower rate.
PetPremium offers two optional wellness plans for preventative care, Basic Preventive Care or Prime Preventive Care.
The Wellness plan packages will reimburse you a specific amount per service.
Under the basic plan, you can get $40 back per wellness exam and $15 back for a rabies vaccine. The upper level plan will pay you back more, as much as $50 per wellness exam.
It will also reimburse you for services not covered under the basic plan, like dental cleaning and pest prevention.
Other Conditions and Treatments
Similar to other pet insurance plans, PetPremium, under the Total Coverage plan includes the following: diagnostic testing, surgery, hospitalization, prescription medications, emergency care, specialty and behavioral care which is a nice bonus, but only under the Total Coverage plan.
Hereditary and congenital conditions that are not pre-disposed are covered only under the Total Coverage plan.
A bonus of PetPremium is that both plans, Accidents Only and Total Coverage, offer alternative care choices. Alternative care includes less invasive procedures and works well with an older pet like hydrotherapy, chiropractic care, acupuncture and other specialized treatments.
Continuing Coverage Care Restrictions
A senior dog or cat may have a difficult time staying on a policy with PetPremium. Dogs must be younger than 12 to enroll and cats up to 14 years old, so if you’re looking to enroll a dog or cat that is older, they don’t have that option under their Total Coverage policy.
You can enroll an older dog or cat under the Accidents Only policy. If you are already enrolled then there is no age limit.
PetPremium offers highly customizable benefit limits. You can choose any figure from $2,500, $3,000, $4,000, $5,000, $7,000, $10,000, $15,000, $20,000 to unlimited. The higher the annual payout the more the premium.
These annual limits apply to both the company’s Accident-Only and Total plans.
PetPremium’s Level 1-3 plans have per-incident caps according to the accident or illness.
As with other pet insurance policies, as long as the condition your dog or cat is being treated for is not a pre-existing condition, they will pay even your entire bill, no matter what the cost at the facility or doctor of your choice.
Both Accidents-Only Coverage and Total Coverage offer reimbursement levels of 70, 80 and 90%.
However, as mentioned above, the Accidents-Only Coverage, you will only receive coverage for unexpected accidents. So, if your dog was hit by a vehicle, you’ll get reimbursed according to your reimbursement level for medical bills associated with it. Plus, you can get reimbursed for ongoing care related to the accident.
The two wellness plans: Basic Preventive Care or Prime Preventive Care, you will get reimbursed up to a scheduled annual amount for specific preventive care treatments. You don’t have to meet a deductible.
Both PetPremium plans reimburse you on the specific veterinary bill which is always the preferred choice.
PetPremium offers three deductible levels to choose from: $100, $250, and $500. Choosing a lower deductible will translate to higher premiums. This is a solid deductible schedule, but not as flexible as some of the other companies we feature that give you a bigger range to choose from like Embrace.
They do offer an annual deductible which is always our preferred method as you only have to hit the deductible once to be reimbursed for treatment.
What Is The Cost Of PetPremium?
PetPremium has some of the cheapest coverage that we have reviewed for dogs and cats. However, this low price applies to its “level” policies that have rather low per incident caps. If you opt to purchase coverage in line with the best plans you are going to be paying a premium price.
The average monthly premiums for dogs is $13 and for cats is $10.
Additionally, with either policy, you can choose to include optional preventative care coverage. There are three options to choose from, ranging in price from an extra $9.95 to $24.95 per month.
This coverage works like a wellness plan, rather than insurance. You’ll receive a specific amount of money reimbursed for each covered service, like wellness exams or spaying and neutering. The Advance Wellness plan for $24.95 per month will give you the biggest reimbursement per service.
You can get a 10% discount is you enroll multiple pets. And there is also a discount if you pay annually.
The claims process for PetPremium is standard of most and lets you download the claim form on their website and then email, fax, or mail it back to the company with applicable invoices. PetPremium’s stated policy is to reimburse you within 30 days of the claim.
Once you have submitted your claim, you can track the status of your claim online 24/7 at PetPremium’s Member Center.
Unlike some of our top companies, PetPremium does not feature the convenience of claims filling directly online or through the mobile app, as well as direct deposit. Some of the other companies we reviewed offer discounts for doing so.
Enrollment & Waiting Periods
PetPremium sets a minimum age of 8 weeks for enrollment, but no upper limits for its Accident plan. All other plans have a maximum enrollment age for dogs at 12 and cats at 14.
Costs associated with the diagnosis, treatment, or surgery for ligament or knee injuries that occur during the first 12 month policy period after enrollment are not covered. The waiting period for all other illnesses is 14 days, the common time frame of most pet insurance plans.
PetPremium Reviews from Customers
Average customer review: 3.5/5
“Never Want to be Without it”
After my first two pets passed away, I never wanted to be without pet insurance coverage again. I got PetPremium insurance to help with vet costs and I am so happy that my dog is covered now.
“Didn’t Deny my Corgi”
Unlike other pet insurance plans, PetPremium did not deny me because of my Corgi’s age. Enrolling was quick and easy and I’m at ease knowing my dog is protected if anything were to happen to her.
Pet Parent of a Corgi
- 97% customer retention rate
- Month-to-month contracts
How soon is my coverage effective?
Accident coverage is effective immediately. Illness coverage takes 30 days to become active.
Can I choose my own veterinarian?
Yes, you can choose any licensed veterinarian in the United States or Canada.
Are there any limitations on coverage?
Similar to most pet insurance companies, you pet will not be covered for any pre-existing illness, disease, injury, or change to your pet’s health that first occurs or shows symptoms before coverage is effective or during a waiting period.
A condition will no longer be considered pre-existing if your pet’s condition has been cured and free from treatment and symptoms for a period of 180 days.
How does PetPremium compare to the other pet insurance companies?
If you want to see how PetPremium compares to the other pet insurance companies we reviewed, take a look at our pet insurance comparison chart that shows all the companies and how they compare.
Does PetPremium offer any discounts?
Yes, if you pay annually you will not pay the monthly installment fee. And you also get a 10% discount if you enroll multiple pets.
Are PetPremium’s reimbursements based on the actual vet bill?
You are reimbursed based on the actual total of the vet bill under the Total Care Plan.
How long does it take to get my reimbursement check?
Reimbursements are easy with PetPremium. Simply download and complete the one-page claim form, email it back, and your claim will be paid within 30 days.
How can you contact PetPremium?
PetPremium offers limited customer service – they are available from 8am-9pm EST from Monday-Friday, and 9am-5pm EST on Saturday’s. They can reached by phone at 1-800-935-7280 only. Their site, unfortunately, does not offer a lot of information and it’s best to give them a call.
PetPremium Offers Low Cost Pet Insurance
The highest-rated new pet insurance company.
Overall Satisfaction Rating3.5 / 5
97% of customers said they would recommend PetPremium to a friend!
Have your questions ready and go to their site, PetPremium and see if they are the right insurance company for you and your pet!