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Petplan Pet Insurance Review

You won’t pay the cheapest premiums with Petplan pet insurance, but you will get one of the most comprehensive pet insurance policies out there, a policy that could save you more money in the long run.

Petplan ranks high among vets, breeders, and pet owners. Pet parents like Petplan because this company doesn’t terminate coverage due to old age, illnesses, or injuries.

We gave Petplan insurance a B, naming it one of the best pet insurance companies. In this Petplan review, we’ll explain why.

How PetPlan Pet Insurance Works

Petplan offers well-rounded, comprehensive coverage and has earned a reputation as one of the best pet insurance providers in the United States.

The company’s policies cover illnesses, accidents, hospital visits and even diagnostic tests and alternative therapy treatments.

Veterinary exam fees (which result from illnesses or accidents) are also included which is unusual for pet insurance plans.

Petplan also includes free congenital, hereditary, and genetic coverage with every plan.

PetPlan Coverage

Petplan covers periodontal disease as well as dental disease in any of the policies you choose.

The insurer has no exclusions for genetic or hereditary conditions and no age limits if you need to enroll older pets.

Hip dysplasia is also covered in all plans which really makes this pet health insurance unique.

After a year, Petplan will even cover some pre-existing conditions if they are curable. And, Petplan covers bilateral conditions making these policies worth it for pets with chronic conditions.

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PetPlan’s Other Conditions & Treatments

Petplan, like the other top pet insurance companies, offers treatment for chronic conditions like allergies, cancer, and diabetes.

They also include coverage for the following:

  • Diagnostic testing
  • Hospital & emergency care visits
  • Hospitalization
  • Prescription medications

Specialty Care Including:

  • Surgery
  • Oncology
  • Cardiology
  • Ophthalmology
  • Dermatology
  • Dentistry
  • Neurology

Any Imaging Including:

  • MRI
  • CAT Scan
  • Ultrasound

These things are ALL covered!

Alternative Care

Alternative care is becoming increasingly popular, particularly in senior pets. Petplan is one company that will cover alternative therapies in all their plans without an extra charge.

Alternative treatments include:

  • Acupuncture
  • Chiropractic care
  • Physical therapy
  • Hydrotherapy

PetPlan Pet Insurance Benefit Limits

Petplan lets you choose your annual benefit limits which can help lower monthly premiums.

Petplan’s annual limits start at $2,500 and climb all the way to unlimited.

With no annual limits, per condition or lifetime, your dog or cat could have continual coverage for the duration of all injuries and illnesses — even chronic conditions such as cancer or diabetes.

This really makes Petplan stand out. Most pet insurance companies have annual limits, and some of them are very low.

Of course, these higher benefit levels require higher monthly premiums.

PetPlan Reimbursement Method

In case you didn’t know, pet insurance, in general, does not pay your vet directly. Instead, you’ll pay the vet and then file a claim so your insurer can reimburse you.

You can choose to be reimbursed 70%, 80%, or even 90% of your vet bill. Most leading pet insurers, including Healthy Paws and Nationwide, offer this same choice. The only provider that we reviewed that offers a 100% reimbursement is Figo.

The higher the reimbursement level, the higher the monthly premiums.

For example, if you choose the 80% reimbursement model, you will pay 20% of your total bill after your deductible is reached. (In human health insurance terms, your 20% would be called your copay.)

And, like all the other top pet insurance providers, Petplan pays you back on the actual medical bill and not what some providers call “usual and customary’ costs.

PetPlan Deductible Types

Pet plan sets itself apart in the way it offers deductibles. Pet owners can choose between a per incident deductible or the preferred annual deductible.

On top of that, you can choose the amount of your deductible. The deductibles start at $100 and you can pick up to $2,500 and can be increased on $50 increments. This gives you the most control over the plan in helping it meet your financial needs.

If you choose the per-incident plan, this means that if your pet has two veterinary visits for the same injury or illness within the policy year, you will pay the deductible for your policy only once for this condition even if you file three claims for the same condition.

This can be helpful for a dog or cat that has cancer or a serious injury or illness.

Petplan also offers annual deductible which means you just pay the deductible one time each year and it doesn’t matter whether your insurance coverage is reimbursing for an illness or an accident.

Other top providers like Embrace operate on an annual deductible. If you choose the higher deductible, you will have a lower monthly premium.

How Much Does PetPlan Pet Insurance Cost?

Petplan has pricing that is similar to other pet insurance companies with comparable plans. Petplan also offers discounts if you register online, service pets and members of the military.

You can also get a 5% discount just for enrolling online.

The average starting monthly rate is $29 for dog insurance and $18 for cat insurance.

Further discounts are available through Wag-worthy. Veterinary professionals get a 10% professional discount when enrolling online.

How To File A Claim with PetPlan

Petplan states that claims payout usually happens within a timeframe of 30 days.

Payouts can arrive faster, from 5 to 14 days, if your claim is accepted right away, but 30 days is the longest it would take.

Claims are filed easily and quickly either online or from the Petplan Claims App that you can do easily form your phone.

Just log in and hit the new file claim button and send all the appropriate information and it’s completed!

Or just print the claim form and then mail, fax, or email it in within 90 days of the vet visit.

Petplan also has Telehealth Help which offers advice by telephone for basic care or even after-hour emergencies.

Enrollment and Waiting Period

Petplan allows enrollment for dogs and cats as young as six weeks old.

Petplan doesn’t have an upper age limit so older dogs and cats get covered with a new policy as well.

Accident coverage begins 5 days after enrollment and illnesses are covered after 15 days, which is a pretty standard waiting period for pet insurance.

Medical records are not required for enrollment. Based on your pet’s medical history, records may be requested if your pet is taking medication, recently injured or you are re-enrolling your pet with Petplan policy after there has been a break in coverage.

There is a 6-month waiting period on cruciate ligaments and patella conditions and typical of most plans.

Petplanthropy

Petplanthopy, the insurer’s corporate philanthropy division, makes quarterly financial contributions to partner shelters, rescues and humane societies across North America which is always nice to know when you’re purchasing a policy.

For all new members, Petplan makes a generous donation to the Best Friends Animal Society® Save Them All® campaign to help adoptable pets find their forever homes.

And for every Petplan dog or cat that passes away, Petplan will make a $15 donation to Morris Animal Foundation in their honor.

PetPlan FAQs

Why should I choose Petplan?

Recommendations do matter – and Petplan is highly recommended by veterinarians, fellow pet owners, and breeders of pedigreed pets based on the quality of care that is offered to the pets under their care.

How reliable is Petplan?

Petplan has 40 years of experience behind its name and reputation. It is also backed by a leading global underwriter, Allianz, the world’s largest property and casualty insurer.

What does Petplan cover?

Truly comprehensive coverage for your pet is one of the most important features of the Petplan policies.

This policy reimburses your expenses for illness or injury and also provides complete coverage for congenital or hereditary diseases in your pet with no exclusions or hidden limits.

What other specific items are covered with Petplan?

Laboratory and diagnostic testing, dental care and root canal therapy, high-value specialty treatments such as surgery, cancer treatment, cardiology, ophthalmology, dermatology, neurology, a full range of scans including MRI and CAT scans, and aftercare in the form of rehabilitation are all offered with Petplan.

How is Petplan any different from the other pet insurance companies?

There are no additional surcharges for the coverage of non-routine veterinary exam fees (including ER visits and veterinary specialists), congenital or hereditary diseases, comprehensive dental coverage-including periodontal disease or alternative therapies.

Once your policy is in force, chronic conditions are also covered for the life of your pet as long as the policy is kept current. Petplan also offers support 24/7 through their call center as well as online chat, and they have fast and paperless claims process with a free app for iOS and Android users (just take a picture of your invoice and you’ve submitted a claim!).

They also have an A+ BBB rating and have rated over 9 out of 10 since 2008 on an independent review site.

What else does Petplan cover that other companies do not?

Non-routine exam fees are covered as standard with Petplan.

This could be like a separate deductible each time you visit the vet (including the ER or a veterinary specialist!).

Alternative, rehabilitation and holistic health treatments are considered standard items as well. Prescription medications, even nutraceuticals and herbal supplements, are covered.

In addition, the dental coverage, including periodontal disease, is covered as standard. According to the American Veterinary Dental College, most drugs and cats over the age of 3 have clinical evidence of periodontal disease.

You can also take a look at our comparison chart to see how Petplan compares to the other pet insurance companies such as Trupanion, Figo, and PetFirst.

How does Petplan handle deductibles and co-payments?

The pet owner has a range deductibles and co-payment options to choose from when they purchase a Petplan policy.

You can choose to be reimbursed up to 70, 80, or 90% depending on your pet’s needs and your personal circumstances. You could choose a deductible as low as $100 and up to $2,500; you can also choose an annual deductible or a per-condition/per year deductible.

These options allow you to customize your policy to fit your budget.

How does Petplan deal with pre-existing conditions in my pet?

If your pet already has an illness or condition or is showing clear symptoms of developing an illness or condition, then may be precluded from purchasing Petplan.

However, if the condition is treatable and curable, the pet may be insured at a later date following a specified waiting period.

What do other review focused companies say?

Looking for even more perspectives? Smart move!

Look for some other Petplan reviews and opinions. For example, Consumers Advocate has an alternative review of Petplan pet insurance.

Also, before buying any policy, read the fine print to make sure you understand how the coverage options work. A lot of bad reviews stem from policyholders who didn’t know what to expect from their pet insurance policy.

How can you get in touch with Petplan?

Their customer service representatives are available to help you and answer all your questions at 1-800-241-8141. You can also find contact forms at gopetplan.com.

Do you have to take your pet to the vet before signing up with Petplan?

If you haven’t taken your pet for an annual check-up for two months prior to signing up with Petplan, you are then required to take your pet to the vet within the first month of signing up.

Petplan Customer Reviews

Average customer review: 4/5

“Petplan is a life saver”

petplan customer reviewPetplan was a life saver and paid 90% of my adopted dog Bear’s accident & sickness bills. Thanks Petplan for helping me pay Bear’s bills.

Pet Parent of Bear
Morrisville, PA

 

“Petplan paid $6,800 of a $7,000 bill”

petplan review Max had his Gallbladder removed and the vet bill was over $7,000. Petplan covered $6,800 of it and we were only out of pocket $200.

Pet Parent of Max
Murrieta, CA[/vc_column_text]

Petplan Highlights
  • American Animal Hospital Association’s Member Values Program Provider
  • Exclusive pet insurance provider for members of AARP
  • Every pet is covered for life. No exceptions.

Make sure to get a quote from Petplan to see if they are the right pet insurance company for you and your pet.

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References

  1. http://www.yelp.com/biz/petplan-pet-insurance-north-america-newtown-square
  2. https://www.gopetplan.com/petplan-reviews
  3. https://en.wikipedia.org/wiki/Petplan
  4. https://www.youtube.com/user/gopetplan
  5. http://www.forbes.com/companies/petplan/
Petplan Pet Insurance
Coverage
Limits
Payouts
Service
Paws Up
Every pet is covered for life
Paws Down
Annual limits on base plans
3.5
overall
$39 per month*
Great hereditary coverage, watch out for exclusions and payout maximums
68 Comments
  1. Reply
    Scott 11/30/2015 at 8:29 am

    That’s awesome that the reimbursements can get up to 100%. Honestly, if I got another dachshund, I would do this (still thinking about getting another one). We had to put ours down in 2012 because of spine problems, and the bill would have been $4800 if I had chosen to get the surgery, which may not have even fixed it.

    • Reply
      Truthseeker 09/15/2017 at 4:05 pm

      Your dog needs a b12 shot and Cal carb drops – spine problems gone

    • Reply
      Fran 04/03/2016 at 3:58 pm

      Hi Scott, sorry for your loss. Yes I think that it is important to remember that just because we can, doesn’t mean we should – insurance doesn’t mean go ahead and try and fix problems when the dog’s ‘time has come’.

    • Reply
      Pet Insurance U 01/21/2016 at 7:49 am

      Hi Scott, and sorry to hear about spine probs for your dachshund. We had nerve/spinal issues with one of our big dogs and were faced with a similar dilemma – tests alone were upwards of $5,000 and vets weren’t sure if ANYTHING would have helped or not. Blech. You’re def. right on procedures being costly, even before it gets to the point of surgery. And we also agree that the 100% reimbursement option is absolutely fabulous. Good luck with new dachshund decisions (and yes, we got another big dog…)!

    • Reply
      Charisse Cappello 12/30/2015 at 7:12 am

      It’s tough, Scott. So sorry you had to let him go, but at least he didn’t suffer for years with that pain. You made a tough decision to make sure he didn’t have to suffer long.

      • Reply
        Pet Insurance U 01/21/2016 at 7:51 am

        Good input, Charisse.

    • Reply
      Michelle 12/13/2015 at 12:17 am

      Hey Scott,

      Isn’t that the worst? When you’re not sure if surgery will result in a fix and it’s so much money? Ugh. I understand your pain. I hope you do get another companion!

      • Reply
        Pet Insurance U 01/21/2016 at 7:50 am

        Us, too!

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