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Petplan Pet Insurance Review

What’s New In 2021 For Petplan Pet Insurance

Petplan Insurance provides comprehensive health coverage for dogs and cats. Get the latest facts below.

How Has Covid-19 Affected Petplan Pet Insurance

Petplan responded to the COVID-19 pandemic in a few key ways:

  • Petplan announced that its cat and dog policies would include coverage of illness related to viruses, including COVID-19.
  • Petplan provided coverage for virtual visits with veterinarians in the United States and Canada at no extra charge. This included chat, email, phone, text, and video communication.
  • Petplan further reimbursed boarding costs for subscribers diagnosed with a COVID-19 infection if they had to be hospitalized for four-plus days. Petplan covered boarding fees up to $1,000.

New Products Or Changes

The primary changes implemented by Petplan in 2020 related to the company’s COVID-19 response. However, this isn’t the only adaptation Petplan undertook. The pet insurance provider also updated its digital experience for pet parents.

Petplan Pet Insurance In The News

Petplan made headlines in 2020. The pet insurance company was acquired by The Dodo, an animal-centered new site, and is set to be renamed “Fetch by the Dodo.”

The company also made headlines for its COVID-related actions, like offering free virtual dog training and establishing a comprehensive coronavirus response plan.

2021 Latest Petplan Pet Insurance Reviews 

Petplan has a profile with the Better Business Bureau® under its parent company, Fetch, Incorporated. Customer reviews average 1.06 out of 5 stars. People complain about the lack of responsive customer service and problems canceling their policies. Petplan also reportedly drags out the claims process, delaying when people get paid.

The reviews for Petplan insurance on Yelp are also not great. Here, the insurer has 2.5 out of 5 stars, based on more than 500 reviews. Customers note having difficulties with the automated claims submission process and faulty IT technical systems. The customer service is also deemed insufficient.

On ConsumerAffairs, Petplan earns an overall satisfaction rating of about 3 out of 5 stars, based on more than 250 ratings submitted in the past year. The platform lists a few pros, including that Petplan covers older pets, covers preexisting conditions that are curable, and doesn’t mandate in-network visits. One drawback is coverage limitations.

On TrustPilot, Petplan earns 2.5 out of 5 stars, which is considered “poor” by Trustpilot standards. The reviews are mixed, with some users lauding the excellent customer service and others panning it as inadequate.

The Bottom Line on Petplan Pet Insurance

Petplan earns points for its quick response to the COVID-19 situation in 2020. That said, the reviews regarding Petplan insurance are mixed, so do your research before investing.

You won’t pay the cheapest premiums with Petplan pet insurance, but you will get one of the most comprehensive pet insurance policies out there, a policy that could save you more money in the long run.

Petplan ranks high among vets, breeders, and pet owners. Pet parents like Petplan because this company doesn’t terminate coverage due to old age, illnesses, or injuries.

We gave Petplan insurance a B, naming it one of the best pet insurance companies. In this Petplan review, we’ll explain why.

Need Pet Insurance?

FACT: Pet insurance pays up to 90% of vet bills when your pet is sick or injured!

How PetPlan Pet Insurance Works

Pet plan offers well-rounded, comprehensive coverage and has earned a reputation as one of the best pet insurance providers in the United States.

The company’s policies cover illnesses, accidents, hospital visits and even diagnostic tests and alternative therapy treatments.

Veterinary exam fees (which result from illnesses or accidents) are also included which is unusual for pet insurance plans.

Petplan also includes free congenital, hereditary, and genetic coverage with every plan.

Pet Plan Coverage

Petplan covers periodontal disease as well as dental disease in any of the policies you choose.

The insurer has no exclusions for genetic or hereditary conditions and no age limits if you need to enroll older pets.

Hip dysplasia is also covered in all plans which really makes this pet health insurance unique.

After a year, Petplan will even cover some pre-existing conditions if they are curable. And, Petplan covers bilateral conditions making these policies worth it for pets with chronic conditions.

Fetch a Quote with PetPlan

Pet Plan’s Other Conditions & Treatments

Petplan, like the other top pet insurance companies, offers treatment for chronic conditions like allergies, cancer, and diabetes.

They also include coverage for the following:

  • Diagnostic testing
  • Hospital & emergency care visits
  • Hospitalization
  • Prescription medications

Specialty Care Including:

  • Surgery
  • Oncology
  • Cardiology
  • Ophthalmology
  • Dermatology
  • Dentistry
  • Neurology

Any Imaging Including:

  • MRI
  • CAT Scan
  • Ultrasound

These things are ALL covered!

Alternative Care

Alternative care is becoming increasingly popular, particularly in senior pets.

Petplan is one company that will cover alternative therapies in all their plans without an extra charge.

Alternative treatments include:

  • Acupuncture
  • Chiropractic care
  • Physical therapy
  • Hydrotherapy

PetPlan Pet Insurance Benefit Limits

Petplan lets you choose your annual benefit limits which can help lower monthly premiums.

Pet plan’s annual limits start at $2,500 and climb all the way to unlimited.

With no annual limits, per condition or lifetime, your dog or cat could have continual coverage for the duration of all injuries and illnesses — even chronic conditions such as cancer or diabetes.

Related: 10 Things You Must Know Before You Buy Pet Insurance

This really makes Petplan stand out. Most pet insurance companies have annual limits, and some of them are very low.

Of course, these higher benefit levels require higher monthly premiums.

PetPlan Reimbursement Method

In case you didn’t know, pet insurance, in general, does not pay your vet directly.

Instead, you’ll pay the vet and then file a claim so your insurer can reimburse you.

You can choose to be reimbursed 70%, 80%, or even 90% of your vet bill. Most leading pet insurers, including Healthy Paws and Nationwide, offer this same choice.

The only provider that we reviewed that offers a 100% reimbursement is Figo.

The higher the reimbursement level, the higher the monthly premiums.

For example, if you choose the 80% reimbursement model, you will pay 20% of your total bill after your deductible is reached. (In human health insurance terms, your 20% would be called your copay.)

And, like all the other top pet insurance providers, Petplan pays you back on the actual medical bill and not what some providers call “usual and customary’ costs.

Real Cost Savings from Healthy Paws Clients

Samson

Healthy Paws saved his parents

$4,310

The playful pup Samson tore his ACL in a lively game of fetch. After surgery and rehabilitation, Samson is back to being active and never turns down a game of fetch!

Pet Plan Deductible Types

Pet plan sets itself apart in the way it offers deductibles.

Pet owners can choose between a per incident deductible or the preferred annual deductible.

On top of that, you can choose the amount of your deductible. The deductibles start at $100 and you can pick up to $2,500 and can be increased on $50 increments.

This gives you the most control over the plan in helping it meet your financial needs.

If you choose the per-incident plan, this means that if your pet has two veterinary visits for the same injury or illness within the policy year, you will pay the deductible for your policy only once for this condition even if you file three claims for the same condition.

This can be helpful for a dog or cat that has cancer or a serious injury or illness.

Pet plan also offers annual deductible which means you just pay the deductible one time each year and it doesn’t matter whether your insurance coverage is reimbursing for an illness or an accident.

Other top providers like Embrace operate on an annual deductible. If you choose the higher deductible, you will have a lower monthly premium.

How Much Does PetPlan Pet Insurance Cost?

Petplan has pricing that is similar to other pet insurance companies with comparable plans. Petplan also offers discounts if you register online, service pets and members of the military.

You can also get a 5% discount just for enrolling online.

The average starting monthly rate is $29 for dog insurance and $18 for cat insurance.

Further discounts are available through Wag-worthy. Veterinary professionals get a 10% professional discount when enrolling online.

PetPlan vs Healthy Paws Pet Insurance Costs And Other Competitors

PetPlan has some competitive rates for some breeds of dogs and cats. Healthy Paws has the best rates for younger crossbreed and mixed breed pets. 

We have put together multiple articles comparing PetPlan to their competitors:

Pets Best vs Pet Plan Pet Insurance

Petplan vs PetFirst Pet Insurance

Petplan vs Healthy Paws Pet Insurance

Embrace vs Petplan Pet Insurance

How To File A Claim with Pet Plan

Petplan states that claims payout usually happens within a timeframe of 30 days.

Payouts can arrive faster, from 5 to 14 days, if your claim is accepted right away, but 30 days is the longest it would take.

Claims are filed easily and quickly either online or from the Pet plan Claims App that you can do easily form your phone.

Just log in and hit the new file claim button and send all the appropriate information and it’s completed!

Or just print the claim form and then mail, fax, or email it in within 90 days of the vet visit.

Petplan also has Telehealth Help which offers advice by telephone for basic care or even after-hour emergencies.

Enrollment and Waiting Period

Petplan allows enrollment for dogs and cats as young as six weeks old.

Petplan doesn’t have an upper age limit so older dogs and cats get covered with a new policy as well.

Accident coverage begins 5 days after enrollment and illnesses are covered after 15 days, which is a pretty standard waiting period for pet insurance.

Medical records are not required for enrollment. Based on your pet’s medical history, records may be requested if your pet is taking medication, recently injured or you are re-enrolling your pet with Petplan policy after there has been a break in coverage.

There is a 6-month waiting period on cruciate ligaments and patella conditions and typical of most plans.

Real Cost Savings from Healthy Paws Clients

Artemis

Healthy Paws saved his parents

$2,194

Artemis had a severe ear infection and needed to visit both the regular vet and a specialist, multiple times. After medication and a few follow-up visits, she recovered well and is now doing great!

Petplanthropy

Petplanthopy, the insurer’s corporate philanthropy division, makes quarterly financial contributions to partner shelters, rescues and humane societies across North America which is always nice to know when you’re purchasing a policy.

For all new members, Pet plan makes a generous donation to the Best Friends Animal Society® Save Them All® campaign to help adoptable pets find their forever homes.

And for every Petplan dog or cat that passes away, Petplan will make a $15 donation to Morris Animal Foundation in their honor.

PetPlan FAQs

Why should I choose Petplan?

Recommendations do matter – and Petplan is highly recommended by veterinarians, fellow pet owners, and breeders of pedigreed pets based on the quality of care that is offered to the pets under their care.

How reliable is Pet plan?

Petplan has 40 years of experience behind its name and reputation. It is also backed by a leading global underwriter, Allianz, the world’s largest property and casualty insurer.

What does Petplan cover?

Truly comprehensive coverage for your pet is one of the most important features of the Pet plan policies.

This policy reimburses your expenses for illness or injury and also provides complete coverage for congenital or hereditary diseases in your pet with no exclusions or hidden limits.

What other specific items are covered with Pet plan?

Laboratory and diagnostic testing, dental care and root canal therapy, high-value specialty treatments such as surgery, cancer treatment, cardiology, ophthalmology, dermatology, neurology, a full range of scans including MRI and CAT scans, and aftercare in the form of rehabilitation are all offered with Petplan.

How is Petplan any different from the other pet insurance companies?

There are no additional surcharges for the coverage of non-routine veterinary exam fees (including ER visits and veterinary specialists), congenital or hereditary diseases, comprehensive dental coverage-including periodontal disease or alternative therapies.

Once your policy is in force, chronic conditions are also covered for the life of your pet as long as the policy is kept current.

Petplan also offers support 24/7 through their call center as well as online chat, and they have fast and paperless claims process with a free app for iOS and Android users (just take a picture of your invoice and you’ve submitted a claim!).

They also have an A+ BBB rating and have rated over 9 out of 10 since 2008 on an independent review site.

What else does Pet plan cover that other companies do not?

Non-routine exam fees are covered as standard with Petplan.

This could be like a separate deductible each time you visit the vet (including the ER or a veterinary specialist!).

Alternative, rehabilitation and holistic health treatments are considered standard items as well.

Prescription medications, even nutraceuticals and herbal supplements, are covered.

In addition, the dental coverage, including periodontal disease, is covered as standard. According to the American Veterinary Dental College, most drugs and cats over the age of 3 have clinical evidence of periodontal disease.

You can also take a look at our comparison chart to see how Pet plan compares to the other pet insurance companies such as Trupanion, Figo, and PetFirst.

How does Petplan handle deductibles and co-payments?

The pet owner has a range deductibles and co-payment options to choose from when they purchase a Petplan policy.

You can choose to be reimbursed up to 70, 80, or 90% depending on your pet’s needs and your personal circumstances. You could choose a deductible as low as $100 and up to $2,500; you can also choose an annual deductible or a per-condition/per year deductible.

These options allow you to customize your policy to fit your budget.

How does Petplan deal with pre-existing conditions in my pet?

If your pet already has an illness or condition or is showing clear symptoms of developing an illness or condition, then may be precluded from purchasing Petplan.

However, if the condition is treatable and curable, the pet may be insured at a later date following a specified waiting period.

What do other review focused companies say?

Looking for even more perspectives? Smart move!

Look for some other Petplan reviews and opinions. For example, Consumers Advocate has an alternative review of Petplan pet insurance.

Also, before buying any policy, read the fine print to make sure you understand how the coverage options work. A lot of bad reviews stem from policyholders who didn’t know what to expect from their pet insurance policy.

How can you get in touch with Pet plan?

Their customer service representatives are available to help you and answer all your questions at 1-800-241-8141. You can also find contact forms at gopetplan.com.

Do you have to take your pet to the vet before signing up with Petplan?

If you haven’t taken your pet for an annual check-up for two months prior to signing up with Petplan, you are then required to take your pet to the vet within the first month of signing up.

Petplan Customer Reviews

Average customer review: 4/5

“Petplan is a life saver”

petplan customer review

Petplan was a life saver and paid 90% of my adopted dog Bear’s accident & sickness bills. Thanks Petplan for helping me pay Bear’s bills.

Pet Parent of Bear
Morrisville, PA

“Pet plan paid $6,800 of a $7,000 bill”

petplan review

Max had his Gallbladder removed and the vet bill was over $7,000. Pet plan covered $6,800 of it and we were only out of pocket $200.

Pet Parent of Max
Murrieta, CA[/vc_column_text]

Petplan Highlights
  • American Animal Hospital Association’s Member Values Program Provider
  • Exclusive pet insurance provider for members of AARP
  • Every pet is covered for life. No exceptions.

Make sure to get a quote from Petplan to see if they are the right pet insurance company for you and your pet.

Fetch a Quote with PetPlan

References

  1. http://www.yelp.com/biz/petplan-pet-insurance-north-america-newtown-square
  2. https://www.gopetplan.com/petplan-reviews
  3. https://en.wikipedia.org/wiki/Petplan
  4. https://www.youtube.com/user/gopetplan
  5. http://www.forbes.com/companies/petplan/

Other articles you may find helpful: 

Is Exotic Pet Insurance Necessary? 

The Best Pet Insurance By State 

What Is Pet Insurance?

Fun Facts, Dog FAQ’s, And Unsolicited Dog Advice

5 Training Commands to Save Your Dog’s Life

The Ultimate Guide to Safe Foods for Dogs

Dog Health Problems

Dog Breeds

CAT FAQ’s

Cat Health Problems

Cat Breeds

You may find helpful one of our other Best Pet Insurance Reviews which include over 35 top insurers compared with cheap and affordable pet insurance and discounted mixed breed pet insurance

Petplan Pet Insurance
Coverage
Limits
Payouts
Service
Paws Up
Every pet is covered for life
Paws Down
Annual limits on base plans
3.5
overall
$39 per month*
Great hereditary coverage, watch out for exclusions and payout maximums
68 Comments
  1. Reply
    dot 12/28/2016 at 2:29 am

    I just received my renewal for my dogs Petplan insurance. I have 2 dogs and both plans have more than doubled! Every year the insurance goes up. It is ridiculous. This year the price went up and the coverage went down. I am so upset with this company!

    • Reply
      Pet Insurance U 12/28/2016 at 3:34 am

      Hi Dot, we’re very sorry to hear about your experience with Petplan insurance. Thanks for letting us know your experience, we’ll factor that into our Petplan review and Petplan customer satisfaction rating. Please take a look at other pet insurances, we’ve received great feedback from Healthy Paws customers. Let us know if we can provide any help!

  2. Reply
    Michael 03/29/2017 at 8:25 am

    This company has gone from one of the best to the worst in one year. They apparently lost their insurance underwriter and the new underwriter appears to deny every single claim. The customer service has gone to hell as well. I’m guessing the new underwriter has laid off a lot of the employees. BEWARE! This insurance company no longer pays out on claims! They are a “no” and “deny” insurance company. They will make you fight them for every single claim!

    • Reply
      Pet Insurance U 03/31/2017 at 5:01 am

      Michael, thank you very much for your comment and Petplan insurance review. This information is helpful for our ratings system and for other pet parents like yourself who want the best pet health insurance for their dogs and cats. We’re very sorry to hear that you’ve experienced difficulties with Petplan. If you’re looking to switch plans, please feel free to ask any questions about other pet insurance companies! We’d love to help any way we can. Thanks again.

  3. Reply
    DIANN MCBEE 05/17/2017 at 1:18 am

    I was a satisfied customer until this contract renewal in 2017. Company changed underwriters and premiums/deductibles went way up. I have older pets with pre-existing conditions so change may not be an option, but I would if I could.

    • Reply
      Pet Insurance U 06/14/2017 at 3:45 am

      Diann, thanks for sharing about your policy renewal and we’re very sorry to hear that they’ve increased your costs. It’s particularly disheartening since your pets are older and need good coverage now more than ever. We’ll factor your experience into our Petplan pet insurance reviews.

      Again, we’re sorry this happened and we appreciate that your experience will help other pet parents who are considering Petplan for their dog or cat. Unfortunately, like you said, pre-existing conditions prevent you from changing to another plan, so we hope that at least Petplan honors claims and reimburses you for veterinary costs.

      Wishing good health to your pets!

  4. Reply
    Dave 05/17/2017 at 4:47 pm

    All of the reviews are coming prior to the massive increase by Petplan. As with other long term policy holders, my premiums will increase and for me it will be by 40%. That’s not acceptable but I’m held captive because my little boy has a condition that requires meds and monitoring so I can’t go elsewhere.
    I have praised Petplan to everyone I came across for the 8 years that I’ve had it. Now I will tell people not to go with them because you can’t trust what they will do. And to me, trust is everything. I had heard they were going to increase premium about 6 months ago so I called and was assured that would not be the case. Let’s see if I will get a “private message” as other’s have from Petplan.

  5. Reply
    Don DeLany 05/23/2017 at 12:49 am

    Petplan Pet Insurance will gladly take your money, but if you have a claim it is highly unlikely to pay, claiming it is a pre-existing condition. Had an insignificant mole on my dog 5 years ago. Decided to have a needle biopsy on it due to changes in the size of the mole, then Vet said we should remove it since it had some spindle cells show up in the biopsy. Thankfully it was benign. But Petplan did not allow the claim saying it was a pre-existing condition, even though the Vet sent a letter letting them know that when it was examined 5 years ago there was no reason to believe it was a problem and there were no issues. Do not buy their insurance, you are better paying it out of packet then the $1300+ per year I paid for 3 years.

  6. Reply
    Kyle 05/26/2017 at 5:06 am

    Having go through this process and having the policy for 2 years to find out they will not cover almost anything was not my idea of fun. I now have no faith in the process just like most of us with personal insurance. If I were you I would recommend putting a monthly amount in saving that you would have paid them as a contingency fund. I was paying around $60 a month X 2 years which is around $1,500. This doesn’t include the visit fees and out of pocket until the deductible was met ($200). If you live close to Mexico I would encourage you to go there for any surgical procedures if you can. Far cheaper and less of this BS. Most of the vets are trained in the US and have clinics on both sides of the boarder. Less litigation down there which in turn gives you cheaper prices. Good luck out there.

  7. Reply
    Tony Annello 09/02/2017 at 3:33 am

    9/1/2017
    Pet Plan has been an absolute nightmare to deal with. I filed a valid, legitimate claim for emergency room treatment of my 13 week old puppy. As requested, I sent them all documentation and even held a conference call with my vet. It was apparent that Pet Plan did not adequately research or understand the details of the emergency treatment. My vet confirmed that her illness was not due to a prexisting condition. It is clear that Pet Plan disregards both the patient and owner and strives NOT to pay claims. Pet Plan made no attempt to follow through with my many phone calls. My interactions with Pet Plan was horrible and I would never recommend them. This is based on my experience.

  8. Reply
    LK 09/05/2017 at 8:01 am

    A stray dog came to our house today and I have decided to keep her. what type of plan would be best for her. I have no idea what pre-existing conditions she may have.

    • Reply
      Anonymous 01/28/2018 at 8:59 am

      Do not use Petplan!

  9. Reply
    Anonymous 01/06/2018 at 10:50 am

    I have paid premium insurance with this company for my dog since I got him. I recently had my dog diagnosed with separation anxiety. I have taken all the necessary steps with them to make sure everything is running smooth so he can get the help he needs, or so I thought.

    I have been passed on from one customer service agent to the next, with no advocate for my dog, I realize this company does not stand by its integrity and values promoted. I called the company the day the first claim was put through, I was reassured that my dog Sami would get the help he needs. I asked the agent to put a request for his medical history to expedite the process for his medical coverage. The next day I called and AGAIN reassured that he will be taken care of. The following day I take my dog to the vet, having them to process all the necessary paperwork for Sami is coverage. I called Pet plan again to not only have them once more reassure me that everything was going smooth but to also inform me that I should know if he is covered by a certain day. The following day I called, I was told by an agent who insinuated that he is an RCMP officer who mentioned it in a form of intimidation that his premium went up when I changed his bread, which I didn’t, he informed me that his colleague was told that he is a pure breed when he is a mixed breed and that is why my premium went up. That being said, he apologises for the miscommunication and told me once more not to worry, that he will take care of it. Today I call after receiving an email saying that additional records are required to assist my dog who is still suffering from anxiety. I had asked all the agents I spoke to, to assist my dog in getting the help he needs, that all that was necessary for them to do is simply request his records and they failed to do so. I pay my fee on time each month and never did my dog go to the vet since we had this insurance made and now that he needs the help, they are being inconsistent and not advocating for this poor, helpless animal. Everything is being miscommunicated and it seems like they don’t have a strong team as they are constantly apologising for their mistakes. Here I am cornered as I can not afford to leave my pet at all and having to pay tons of money that I thought I was covered for. When I spoke to the agent today I was told that not only did the records get requested today, which is a week later. but also still they have to wait for the office to respond to their request instead of following up and not sure how they will process the request I quote, ” I don’t know how they will process it, a form of mail, fax, how many pages” basically his telling me that my dog might get covered next year because of their inconsistency, laid-back service and lack of organized professionalism. I am looking at others reviews and I see I am not the only one facing these awful circumstances, in the end, my dog still needs help and in the end, I am paying tons of money that is not going towards his medical needs. THIS IS AN AWFUL COMPANY!!! I AM GETTING A LAWYER!!

  10. Reply
    Anonymius 01/28/2018 at 8:59 am

    It is an awful company indeed! They refuse to even add deductibles for my dog’s giardia treatment which they are now claiming it was presxistant while it is not. It is a scam! Do not sign up with them. There are other much reliable pet insurance companies out there!

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